Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. A return request must be submitted within 14 days of receiving the shipment. Personalised or customised products are not eligible for returns.

To be eligible for a return, items should preferably be returned in their original packaging and must be in the same condition as when you received them. You'll also need the recept or proof of purchase.

Refunds will only be issued once the product has been received. The customer is responsible for return shipping costs.

To start a return, you can contact us at hello.ninasfabrics@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello.ninasfabrics@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us at hello.ninasfabrics@gmail.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as customised or personalised items. 

Exchanges

Products are not eligible for exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.ninasfabrics@gmail.com.